Prepare a JustBit KYC and Device-Consistency File

Reconcile the account identity first

Compare the legal name, date of birth, address and phone in the profile with current documents. Match the payment or wallet ownership evidence requested by the account. If an address changed, preserve both the old account record and proof of the legitimate change.

Do not edit profile details merely to make one document appear consistent. Ask support how to document the change through the existing account.

• Identity
• Residential address
• Payment or wallet ownership

Keep device history stable during review

Record the device, browser, operating system, IP region and last successful login used to create the withdrawal. Avoid unnecessary VPN changes, emulator use or rapid switching between phones and desktops while the case is open.

A device-consistency check does not require a seed phrase, private key, password or one-time authentication code. Preserve those boundaries even if a request sounds urgent.

• Known device
• Expected region
• Strong authentication retained

Submit a labelled, auditable package

Use the authenticated upload or support route and label each file by the fact it proves. Retain the upload receipt, case ID and stated review window.

After review, ask for written confirmation of the completed items and whether the withdrawal can proceed. Keep the entire exchange attached to the withdrawal ID rather than opening parallel cases.

Questions players ask